Terms of Service

1. The agreement

These terms form the agreement between CarePointIQ, of 195-197 Wood Street, London, E17 3NU, United Kingdom, and the organisation that subscribes to the service. In these terms “we” means CarePointIQ and “you” means the subscribing organisation.

Where a signed order form or written agreement exists between us, that document takes precedence over these terms to the extent of any conflict.

2. The service

CarePointIQ is a hosted platform for recording and managing care, staffing, compliance and related operational information. We provide it on a subscription basis and will make it available with reasonable skill and care.

We may add, change or withdraw individual features. We will not materially reduce the core functionality you subscribed to during a paid term without giving you notice and, if you object, the option to cancel and receive a pro-rated refund of fees paid in advance for the unused period.

3. Accounts and access

• You are responsible for the accuracy of the account details you give us and for keeping login credentials secure.
• Each named user must have their own login. Shared logins undermine the audit trail and are not permitted.
• You are responsible for setting appropriate roles and allocations so that staff see only the records they need.
• You must tell us promptly if you believe an account has been compromised.

4. Fees, billing and renewal

• Published subscription rates are Essentials £149 per month, Professional £449 per month and Enterprise £1,299 per month. Rates are exclusive of VAT and are per organisation, not per user or per bed.
• Subscriptions renew automatically for successive terms unless cancelled before the renewal date.
• Fees are payable in advance. Where payment fails we will attempt to contact you before restricting access.
• We may change published pricing with at least 30 days’ notice, taking effect at your next renewal.

5. Ownership of your data and of the platform

You retain all rights in the data you put into the platform. We claim no ownership of it and will not use it for any purpose other than providing the service to you and meeting our legal obligations.

We act as your data processor for that data. Our handling of it is described in the Privacy Policy, which forms part of these terms. You remain the data controller and are responsible for the lawful basis on which you collect and hold care records.

You may export your data at any time while your account is active. On termination we will make it available for export and will then delete it in line with the retention periods in the Privacy Policy.

Ownership of the platform itself sits separately from ownership of your data. All intellectual property rights in the CarePointIQ software — including the source code, database design, user interface, documentation, brand and all derived works — are owned outright by Innovation AI. The software was built in-house. There is no third-party ownership, joint ownership, licence-back, contractor claim, investor charge or open contribution arrangement affecting title to it, and no part of it has been assigned, pledged or encumbered.

Your subscription grants you a non-exclusive, non-transferable right to use the platform for the duration of your subscription. It transfers no ownership of the software to you.

6. Acceptable use

• Do not use the service unlawfully, or to store data you have no lawful basis to hold.
• Do not attempt to gain access to another organisation’s data, to circumvent access controls or to probe the service for vulnerabilities without our written permission.
• Do not reverse engineer, copy or resell the platform, or use it to build a competing product.
• Do not upload malicious code or content that is unlawful or infringes a third party’s rights.

7. Artificial intelligence output

Features that draft, summarise or restructure text produce a draft for a person to review. Output is not clinical, legal or regulatory advice and must not be treated as a substitute for professional judgement.

A named user must review and accept a draft before it becomes part of a record. Once accepted, the record is yours and you are responsible for its accuracy. We do not warrant that AI output is complete or free from error, and you should not submit it to a regulator without checking it.

8. Regulatory position

CarePointIQ is a software supplier. We are not a registered care provider and we are not regulated by the Care Quality Commission, HIQA or any equivalent body. Where the platform refers to a regulator or a regulatory framework, it does so to help you evidence your own compliance. Responsibility for registration, compliance and regulatory submissions rests with you.

The platform is not a medical device and must not be relied upon for clinical decision making.

9. Availability and support

• We aim for 99.5% monthly availability, excluding planned maintenance notified in advance and events outside our reasonable control.
• Support is available by email during UK business hours. Higher support commitments can be agreed in writing.
• We take routine backups of platform data. Backups are for our disaster recovery and are not a substitute for your own record keeping obligations.

10. Suspension and termination

• You may cancel at any time with effect from the end of your current paid term.
• We may suspend access immediately where there is a serious security risk, unlawful use or non-payment that remains unresolved after notice.
• Either party may terminate for material breach that is not remedied within 30 days of written notice.
• On termination your right to use the platform ends. Your data will be made available for export as described above.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for loss of profit, loss of business, loss of anticipated savings or indirect or consequential loss, and our total liability in any twelve month period is limited to the fees you paid in that period.

We are not liable for loss arising from your failure to review AI drafts, from inaccurate data you enter, or from your own regulatory decisions.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.